Booking Policy

All pricing is stated at the bottom of each tour, day trip, trekking, or weekend, as well as any comments about what is included and not included. Prices are always per person and based on the number of people in the group: 1, 2, 3, 4, 5, or 6. For groups greater than six persons, please contact us for a quote. Children under the age of 12 receive a discount of 25 percent. Children under the age of 12 who share a room with two adults (parents) receive a 50% discount, with a limit of one kid per family. Children under the age of 12 who share a room with two adults (parents) receive a 50% discount, with a family the maximum of one child. Booking a tour with Sublime Desert can be made via phone, using our contact form or by email.

Payment

We give you the chance to pay the final balance via your tour driver/guide, to pay him the remaining balance in cash (Dirhams or Euros). Credit/debit cards are not accepted locally.

Cancellation by client

If you wish to cancel a tour, you must contact us in writing through email. The cancellation takes effect the day we receive your notification. The following charges are applicable upon cancellation: Less than 30 days: 30% of total cost; less than 15 days: 50% of total cost; and less than 10 days: 100% of total cost.

Deposit

After we confirm your tour to you in writing, we ask you to pay a deposit of 50% of the total tour cost. Deposits can be made through electronic bank transfer or credit card through PayPal. When we confirm availability, we will provide you with details on how to pay the deposit. After we receive the first money, all bookings are secured. We would demand a good faith deposit for reservations made last minute. Different booking terms will apply for group reservations (groups greater than 6), and we will tell you of them in writing at the time of booking.

Cancellation / alterations

Due to the nature of our excursions, some circumstances (for example, poor weather conditions) may necessitate alterations to the intended schedule of your chosen tour. If this is the case, we will notify you as soon as we become aware of it. We will do everything possible to maintain the trip itinerary as near to the original as feasible. However, in rare situations, we may be obliged to cancel the tour due to circumstances beyond our control, known as “force majeure”. If this is the case, you will be entitled to a complete refund less any costs that we have already spent. If we cancel a tour for any reason other than force majeure, you will be refunded in full. We shall not pay any additional compensation.

Special requests

Please notify us of any specific requirements you may have at the time of booking, such as dietary restrictions, king-sized beds based on your height, and so on. We will try our best to satisfy these standards as best we can in Morocco, but they cannot be guaranteed.

Your responsibilities

• Travel Insurance

You must have comprehensive travel insurance that includes coverage for medical emergencies and the cost of rescue/evacuation if necessary. It is your responsibility to ensure that any adventure sports/activities you do on your tour (including but not limited to camel trekking, horseback riding, quad biking, and watersports) are safe, and covered by your policy.

• Personal Property
  You are personally responsible for all personal property & travel documentation during the tour and we accept no liability whatsoever in this regard.
• Flights

Your air travel will be booked independently of any other reservations you make with us. We have no role and assume no obligation for this aspect of your tour; it is your duty to become acquainted with the terms and conditions of your tour.

• Illness and/or Disability

Please advise us in writing about any illness or handicap that may limit your ability to participate in your selected trip at least two weeks before the tour.

• Complaints

If you have any complaints about any of the tour arrangements, you must bring them to our attention at the time so that we may use all reasonable endeavors to rectify the situation. Failure to complain at the time will affect any further claims you make against us.

If a problem is not resolved, a written complaint must be sent to us within a reasonable period of no more than four weeks following the tour’s conclusion.

You confirm that you have read the following terms and conditions (a copy of which will be supplied with your booking confirmation) and agree to them.

Please contact us if you have any questions regarding our booking terms.